Shipping Policy
Thank you for shopping with Fleex. We are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timelines, shipping charges, and other important shipping information.
Order Processing
- Orders are generally processed within 1–3 business days after payment confirmation.
- Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
- During sales, festive seasons, or periods of high order volume, processing times may be slightly longer.
Shipping Coverage
Fleex currently delivers to serviceable locations across India.
Delivery availability depends on the customer's PIN code and the serviceability of our courier partners.
Estimated Delivery Time
After your order has been processed, estimated delivery times are:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Areas: 5–10 Business Days
These delivery timelines are estimates only and may vary due to:
- Courier partner delays
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- High shipping volumes
- Remote delivery locations
- Other unforeseen circumstances beyond our control
Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment.
Shipping costs may vary depending on:
- Delivery location
- Order value
- Product weight and dimensions
- Shipping method selected
Eligible promotional offers may include Free Shipping, which will be displayed during checkout where applicable.
Order Tracking
After your order is dispatched, you will receive shipment details through your registered email address or mobile number.
Tracking information generally includes:
- Courier Partner
- Tracking Number
- Shipment Status
- Estimated Delivery Date
Tracking updates may take several hours after dispatch to appear on the courier's tracking system.
Delivery Attempts
Our courier partner may attempt delivery multiple times.
If delivery cannot be completed because:
- The customer is unavailable
- The delivery address is incorrect or incomplete
- The shipment is refused
the package may be returned to us.
Additional shipping charges may apply if reshipment is requested.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
Please verify:
- Full Name
- Mobile Number
- House/Flat Number
- Street Address
- City
- State
- PIN Code
Orders delayed or returned due to incorrect customer information may require additional shipping charges for redelivery.
Damaged or Lost Shipments
If your order arrives damaged or appears lost during transit, please contact us immediately.
For damaged shipments, contact us within 48 hours of delivery and provide:
- Order Number
- Description of the issue
- Photos of the damaged product
- Photos of the package
Our support team will investigate the issue and provide an appropriate resolution according to our policies.
Order Changes & Cancellation
If you wish to change your shipping address or cancel your order, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to modify or cancel it.
Any approved returns or refunds after dispatch will be handled according to our Return & Refund Policy.
Contact Us
For any shipping-related questions, please contact us.
Fleex
Owner: Gopal Singh
Email: fleex11@outlook.com
Phone: +91 97206 57678
Business Address:
Suresh Chandra
138, Kaithal Gate Dehariya
Chandausi
P.O. Chandausi
District: Sambhal
Uttar Pradesh – 202412
India