Return & Refund Policy
At Fleex, customer satisfaction is our priority. We strive to provide high-quality fashion products and a seamless shopping experience. This Return & Refund Policy explains the eligibility, process, and conditions for returns, exchanges, refunds, damaged products, and order cancellations.
Return Eligibility
We accept eligible return requests within 7 days from the date your order is delivered.
To be eligible for a return, the product must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags, labels, and packaging.
- Be free from stains, odors, damage, or alterations.
- Be accompanied by proof of purchase or the order confirmation.
Products that do not meet these conditions may not qualify for a return or refund.
How to Request a Return
To initiate a return, please contact our customer support team within 7 days of delivery.
Please include the following details:
- Customer Name
- Order Number
- Registered Email Address or Phone Number
- Product Name
- Reason for Return
- Clear photographs of the product (if applicable)
Email: fleex11@outlook.com
Phone: +91 97206 57678
Please do not return any product without receiving return authorization and instructions from our support team.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products marked as Final Sale or Non-Returnable
- Customized or personalized items
- Gift cards
- Used or worn products
- Washed garments
- Products damaged due to customer misuse
- Altered products
- Products returned without original tags
- Products returned after the return window has expired
Additional product-specific restrictions may also apply where mentioned on the product page.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please provide:
- Order Number
- Description of the issue
- Clear photos of the product
- Photos of the outer packaging
After reviewing your request, we may offer one of the following:
- Replacement
- Exchange
- Full Refund
- Partial Refund (where appropriate)
The available resolution depends on product availability and the nature of the issue.
Exchanges
Eligible products may be exchanged for another size or available variant, subject to stock availability.
Exchange requests must be submitted within 7 days of receiving the order.
If the requested size or variant is unavailable, an alternative solution or refund may be offered.
Return Shipping Charges
If the return is approved because of a damaged, defective, or incorrect product supplied by Fleex, we may arrange or cover the return shipping cost.
For all other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.
Applicable charges, if any, will be communicated before processing the return.
Inspection of Returned Products
All returned products are inspected upon receipt.
We verify:
- Product condition
- Signs of use
- Original tags and labels
- Packaging
- Return eligibility
Refunds or exchanges are processed only after the returned product passes inspection.
Refund Process
Once your returned item has been received and approved, your refund will be processed to the original payment method.
Approved refunds are generally completed within 5–10 business days.
The time required for the amount to reflect in your account depends on your bank or payment provider.
Cash on Delivery (COD) Orders
For eligible Cash on Delivery orders, refunds may be processed through bank transfer or another approved refund method.
Our customer support team will contact you if additional information is required.
Order Cancellation
Orders may be cancelled before they are dispatched.
Please contact us immediately if you wish to cancel your order.
Once an order has been shipped, cancellation may not be possible, and the order will instead be handled under this Return & Refund Policy.
Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account.
- Contact your payment provider or bank.
- If the issue persists, contact our customer support team with your order details.
We will assist you in checking the refund status.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Fleex
Owner: Gopal Singh
Email: fleex11@outlook.com
Phone: +91 97206 57678
Business Address:
Suresh Chandra
138, Kaithal Gate Dehariya
Chandausi
P.O. Chandausi
District: Sambhal
Uttar Pradesh – 202412
India
Last Updated: July 2026
At Fleex, customer satisfaction is our priority. We strive to provide high-quality fashion products and a seamless shopping experience. This Return & Refund Policy explains the eligibility, process, and conditions for returns, exchanges, refunds, damaged products, and order cancellations.
Return Eligibility
We accept eligible return requests within 7 days from the date your order is delivered.
To be eligible for a return, the product must:
- Be unused, unworn, and unwashed.
- Be in its original condition.
- Include all original tags, labels, and packaging.
- Be free from stains, odors, damage, or alterations.
- Be accompanied by proof of purchase or the order confirmation.
Products that do not meet these conditions may not qualify for a return or refund.
How to Request a Return
To initiate a return, please contact our customer support team within 7 days of delivery.
Please include the following details:
- Customer Name
- Order Number
- Registered Email Address or Phone Number
- Product Name
- Reason for Return
- Clear photographs of the product (if applicable)
Email: fleex11@outlook.com
Phone: +91 97206 57678
Please do not return any product without receiving return authorization and instructions from our support team.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products marked as Final Sale or Non-Returnable
- Customized or personalized items
- Gift cards
- Used or worn products
- Washed garments
- Products damaged due to customer misuse
- Altered products
- Products returned without original tags
- Products returned after the return window has expired
Additional product-specific restrictions may also apply where mentioned on the product page.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please provide:
- Order Number
- Description of the issue
- Clear photos of the product
- Photos of the outer packaging
After reviewing your request, we may offer one of the following:
- Replacement
- Exchange
- Full Refund
- Partial Refund (where appropriate)
The available resolution depends on product availability and the nature of the issue.
Exchanges
Eligible products may be exchanged for another size or available variant, subject to stock availability.
Exchange requests must be submitted within 7 days of receiving the order.
If the requested size or variant is unavailable, an alternative solution or refund may be offered.
Return Shipping Charges
If the return is approved because of a damaged, defective, or incorrect product supplied by Fleex, we may arrange or cover the return shipping cost.
For all other approved returns or exchanges, return shipping and reshipping charges may be the customer's responsibility.
Applicable charges, if any, will be communicated before processing the return.
Inspection of Returned Products
All returned products are inspected upon receipt.
We verify:
- Product condition
- Signs of use
- Original tags and labels
- Packaging
- Return eligibility
Refunds or exchanges are processed only after the returned product passes inspection.
Refund Process
Once your returned item has been received and approved, your refund will be processed to the original payment method.
Approved refunds are generally completed within 5–10 business days.
The time required for the amount to reflect in your account depends on your bank or payment provider.
Cash on Delivery (COD) Orders
For eligible Cash on Delivery orders, refunds may be processed through bank transfer or another approved refund method.
Our customer support team will contact you if additional information is required.
Order Cancellation
Orders may be cancelled before they are dispatched.
Please contact us immediately if you wish to cancel your order.
Once an order has been shipped, cancellation may not be possible, and the order will instead be handled under this Return & Refund Policy.
Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account.
- Contact your payment provider or bank.
- If the issue persists, contact our customer support team with your order details.
We will assist you in checking the refund status.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Fleex
Owner: Gopal Singh
Email: fleex11@outlook.com
Phone: +91 97206 57678
Business Address:
Suresh Chandra
138, Kaithal Gate Dehariya
Chandausi
P.O. Chandausi
District: Sambhal
Uttar Pradesh – 202412
India