Privacy Policy

Welcome to Fleex. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from Fleex, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order and Purchase Information
  • Customer Account Information (if applicable)
  • Customer Support Communications
  • Return, Exchange, and Refund Information
  • Payment information processed securely through authorized payment gateways

We may also automatically collect certain technical information, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies
  • Website Usage Data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations and tracking updates
  • Provide customer support
  • Process returns, exchanges, and refunds
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized activities
  • Maintain website security
  • Comply with legal and regulatory obligations
  • Send promotional emails and offers (where permitted)

Payment Information

Payments are securely processed through trusted third-party payment providers.

Fleex does not store your complete credit card number, debit card details, UPI PIN, CVV, or banking passwords.

Payment providers process payment information according to their own privacy policies.

Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience
  • Support marketing and advertising activities

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We may share your information with trusted third-party service providers, including:

  • Shopify and technology service providers
  • Payment gateways
  • Courier and logistics partners
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Legal or government authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Process returns and refunds
  • Maintain business records
  • Prevent fraud
  • Comply with tax, accounting, and legal obligations

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of eligible personal data
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Marketing Communications

You may receive promotional emails regarding new arrivals, offers, and updates.

You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

You will continue to receive important transactional communications related to your orders.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage customers to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements.

The updated version will always display the revised Last Updated date.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Fleex

Owner: Gopal Singh

Email: fleex11@outlook.com

Phone: +91 97206 57678

Business Address:

Suresh Chandra
138, Kaithal Gate Dehariya
Chandausi
P.O. Chandausi
District: Sambhal
Uttar Pradesh – 202412
India